Shipping Policy for Pilates Performer Bands

1. Australian Customers:

• • Processing Time: Orders are processed within 1–2 business days.
  • Shipping Time: After processing, standard shipping typically takes 15–25 business days, depending on your location within Australia.
  • Shipping Cost: A flat AUD $15 standard shipping fee applies to Australian orders under $125. Australian orders of $125 or more receive FREE standard shipping.
  • Tracking: Once your order is dispatched, you will receive tracking information.
  • Delivery Partners: We use trusted delivery services, including Australia Post and other carriers where appropriate.

• Note: Please ensure your shipping address is correct to avoid delays.

2. Non-Australian Customers:

• • Processing Time: Orders are processed within 1–2 business days.
  • Shipping Time: After processing, international delivery typically takes 21–35 business days, depending on destination and local delivery conditions.
  • Shipping Cost: A flat AUD $25 shipping fee applies to international orders under $250. International orders of $250 or more receive FREE shipping.
  • Tracking: Tracking information will be provided after dispatch.
  • Customs & Duties: Any import duties, taxes or customs charges imposed by the destination country are the responsibility of the customer. 
  • Delivery Partners: International orders are shipped using trusted carriers, which may include Australia Post, DHL, FedEx or other appropriate delivery partners.

For any inquiries or concerns about shipping, please contact our support team at performerfitness@gmail.com