Shipping policy

Shipping Policy for Pilates Performer Bands

1. Australian Customers:

  • Processing Time: Orders are processed within 1-2 business days.

  • Shipping Time: Standard shipping takes 3-7 business days, depending on your location within Australia.

  • Shipping Cost: Free standard shipping for orders over $50. Orders under $50 will incur a flat rate of $5 for shipping.

  • Tracking: Once your order is dispatched, you will receive a tracking number to monitor your shipment.

  • Delivery Partners: We use trusted delivery services like Australia Post for all orders.

  • Note: Please ensure your shipping address is correct to avoid delays.

2. Non-Australian Customers:

  • Processing Time: Orders are processed within 1-2 business days.

  • Shipping Time: International shipping typically takes 7-21 business days, depending on the destination country.

  • Shipping Cost: Shipping charges are calculated at checkout based on your location and selected shipping method.

  • Customs Duties & Taxes: International orders may be subject to import duties, taxes, or customs fees. These are the responsibility of the customer and are not included in the shipping cost.

  • Tracking: Once dispatched, a tracking number will be provided for international orders.

  • Delivery Partners: We partner with international carriers such as DHL, FedEx, and Australia Post.

For any inquiries or concerns about shipping, please contact our support team at performerfitness@gmail.com